Terms of Service

Welcome to Viewflowsy (hereinafter referred to as "we") online store. The following frequently asked questions will help you understand our online services, website usage, and your rights and obligations when placing orders.

1. What is the scope of these Terms of Service?

These terms apply to all activities conducted through our official website, including visiting, browsing, ordering, payment, and related services. All products and services are provided online only, with no offline or in-person transactions.

2. What are my responsibilities when using the website?

You are responsible for ensuring that all account and order information provided is accurate and up to date. We strive to maintain website stability and information security, but are not liable for temporary interruptions caused by network issues, system maintenance, or factors beyond our reasonable control.

3. How accurate is product, stock, and pricing information?

We aim to provide accurate product descriptions, stock status, and pricing. Prices may change if inventory or information updates are required. All prices are in USD and include applicable taxes and fees. No additional charges are required at payment or delivery.

4. How are orders and payments handled?

Once an order is submitted and payment is successfully completed, an order record is generated and processing begins. We reserve the right to verify order details and contact you if any irregularities are detected.

5. What are the delivery conditions?

• Our products can be delivered to all U.S. locations.
• Orders are processed within 1–3 business days and then handed over to the carrier.
• Estimated total delivery time is 5–10 business days, depending on destination and order volume.
• We use reliable carriers such as USPS, FedEx, and DHL Express.
• Orders of $110 or more receive free shipping; orders below this amount incur a $6.99 shipping fee.
• For more details, please refer to our Shipping Policy.

6. Can I cancel my order?

• Orders can be cancelled within 48 hours of payment confirmation, provided the order has not started processing and the package has not been handed to the carrier.
• Once an order has been processed or shipped, it cannot be cancelled. You may instead request a return after receiving the order, following our Order Cancellation Policy.

7. How do returns and exchanges work?

• You may request a return or exchange within 45 days of delivery.
• Eligible reasons include product defects, quality issues, severe color differences, odor, or receiving the wrong item.
• Detailed conditions and instructions are available in our Return & Exchange Policy.

8. How are refunds handled?

• Refunds will be issued using the original payment method (e.g., American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.) once eligibility is confirmed.
• Refunds are expected to arrive within 8–10 business days, depending on your bank’s processing speed. Contact us if delayed.

9. How is my personal information protected?

We take your privacy seriously. Collected data is used for order processing, customer support, and website operations. Reasonable measures are in place to prevent unauthorized access or misuse. You have the right to access, correct, or delete your personal information and to withdraw consent for newsletters. For more details, see our Privacy Policy.

10. What about intellectual property?

All content on our website, including text, images, and other materials, is legally protected. Unauthorized use, copying, or distribution is prohibited.

11. What are the limits of liability?

We are not responsible for service delays or interruptions caused by factors beyond our control. Any liability is limited to the actual order amount.

12. Can these terms change?

We may revise these terms based on operational needs or changes in services. Updated terms will be posted on this page and take effect immediately.

13. How can I contact customer service?

Address: 1645 ORRINGTON PAYNE PL, CASSELBERRY, FL 32707-9061, United States

Phone: +1 (305) 815-2327

Email: service@viewflowsy.com

Online hours: Monday to Friday, 9:00 AM – 6:00 PM (ET, GMT-5/GMT-4)