Order Cancellation Policy

Welcome to Viewflowsy (hereinafter referred to as "we") online store. The following frequently asked questions will help you understand our order cancellation process and related important information.

1. Under what conditions can I cancel an order?

• Orders that are placed within 48 hours and have not been shipped can be cancelled directly.

• Orders that are placed after 48 hours or have already been shipped cannot be cancelled directly. You may wait for delivery and then contact us to request a return and refund.

For more details, please refer to our Return & Exchange Policy.

2. How do I cancel an order?

• Contact our customer service team via email or phone to request order cancellation, and provide:

  • Order number

  • Proof of payment

• Our customer service team will process your request immediately. If your cancellation request is approved, we will notify you promptly and arrange a refund.

3. What is the refund process?

• Refund method: Refunds will be returned to the bank card you used for payment (e.g., American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.).

• Time to receive: Refunds are expected to arrive within 8-10 business days, depending on your bank’s processing speed. Please contact us if delayed.

• For more details, please refer to the refund policy.

4. How can I contact customer service?

Address: 1645 ORRINGTON PAYNE PL, CASSELBERRY, FL 32707-9061, United States

Phone: +1 (305) 815-2327

Email: service@viewflowsy.com

Online hours: Monday to Friday, 9:00 AM – 6:00 PM (ET, GMT-5/GMT-4)