Refund Policy

Welcome to Viewflowsy (hereinafter referred to as "we") online store. The following frequently asked questions will help you understand our return and exchange process and related important information.

1. What is the valid period for returns and exchanges?

• All return and exchange requests must be submitted within 45 days after receiving the product.

2. Under what conditions can I request a return or exchange?

You may request a return or exchange in the following situations:

• The product has appearance defects;

• The product has quality issues;

• The product has unpleasant odor, severe color difference, or other issues affecting its use;

• The received product does not match the order;

• You request a return or exchange without specific reason (within the valid period).

Note: A return label is included in your package. Please keep it for returning the product.

3. How to return a product?

• Contact us via email or phone to request a return and provide:

  • Order number

  • Proof of payment

  • Reason for return/exchange

  • Relevant photos or videos

• Our customer service team will review your request. If approved, we will provide a return address.

• Pack the product carefully along with all accessories, materials, and the return label in the original packaging, and send it to the provided address.

• Once we receive the product, we will inspect whether it matches the issue you reported. If approved, we will process your refund immediately.

4. How to exchange a product?

• Contact us via email or phone to request an exchange and provide:

  • Order number

  • Proof of payment

  • Reason for return/exchange

  • Relevant photos or videos

• Our customer service team will review your request. If approved, we will provide a return address.

• Pack the product carefully along with all accessories, materials, and the return label in the original packaging, and send it to the provided address.

• Once we receive the product, we will inspect whether it matches the issue you reported. If approved, we will arrange a replacement shipment within 1-3 business days. For more shipping details, please refer to the shipping policy.

5. What is the refund process?

• Refund method: Refunds will be returned to the bank card you used for payment.

• Time to receive: Refunds are expected to arrive within 8-10 business days, depending on your bank’s processing speed. Please contact us if delayed.

6. Who bears the return shipping costs?

1. For returns/exchanges due to appearance defects, quality issues, odor, severe color difference, or wrong item, the shipping cost will be covered by us.

2. For returns/exchanges without specific reason, the shipping cost will be borne by you.

7. Disclaimer

• We strive to ensure product quality and delivery, but minor damages or delays during the return/exchange process do not affect your rights.

• Please check the product carefully upon receipt. Contact us immediately if you notice any issues.

8. How can I contact customer service?

Address: 1645 ORRINGTON PAYNE PL, CASSELBERRY, FL 32707-9061, United States

Phone: +1 (305) 815-2327

Email: service@viewflowsy.com

Online hours: Monday to Friday, 9:00 AM – 6:00 PM (ET, GMT-5/GMT-4)